Refund policy

Returns

At PRESS London, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience. 

That said, we recognise that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our customer service team with a picture and description of the issue so we can fully look into the problem. 

Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.

Need some help deciding what to order? Give us a call on 0203 621 8866 or email: hello@press-london.com.